Refund policy

We want you to love your YOME. If something isn't right, we're here to help.

Our 14-day promise

You have 14 days from the day you receive your order to request a return. To be eligible, items must be unused, unopened, and in their original packaging with any seals intact.

Hygiene & safety

Because our products are fragrances applied to the skin, we cannot accept returns of opened or used items for health and safety reasons — unless the item is faulty or was damaged in transit.

How to start a return

Email us at info@yomebrand.com with your order number and the reason for your return. We'll reply within 24 hours with the next steps. Please don't send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method (KNET, card, Apple Pay, or your buy-now-pay-later provider) within 5–10 business days. Original shipping charges are non-refundable.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo and we'll send a free replacement or a full refund — return shipping is on us.

Exchanges

We offer exchanges on accessories, and on unopened perfumes still in their original sealed case, within 14 days of delivery. Email us at info@yomebrand.com with your order number and the item you'd like instead; once we receive and inspect the original item, we'll send your replacement.

Return & exchange delivery fee

A 2 KWD delivery fee applies to each return or exchange — deducted from your refund or added to the exchange. If the item is defective, damaged in transit, or not what you ordered, there's no fee — return delivery is on us.

Non-returnable items

Opened or used products, gift cards, and items marked final sale cannot be returned.

Questions?

Email info@yomebrand.com and our team will be happy to help.